Terms of Use
Last Updated: September 07, 2025
These Terms & Conditions (“Agreement”) govern the use of vehicles provided by MM MILES (“Company”) to customers (“Renter/Driver”). By booking or driving a vehicle from MM MILES, you agree to comply with the following :
1. Eligibility & Documentation
- Minimum driver age is 21 years.
- Renter must present a valid driving license and government-issued ID proof (Aadhar/Passport/PAN).
- Only drivers listed at the time of booking are authorized to drive. Unauthorized driving will void insurance and attract penalties.
2. Booking, Payment & Security Deposit
- A booking is confirmed only after full payment of rental charges and security deposit.
- Security deposit is refundable, subject to deductions for damages, fuel shortage, fines, tolls, or late returns.
- Extension of booking is subject to availability and must be approved in advance.
3. Vehicle Usage & Prohibited Activities
- The vehicle must be used responsibly and returned in the same condition.
- The vehicle must not be used for :
- Speed Limit: 120 km/h. Breach may attract penalties, fines, and repeated violations may lead to permanent blacklisting.
- Racing, speed testing, or off-roading.
- Commercial passenger or goods transport.
- Driving under the influence of alcohol, drugs, or narcotics.
- Illegal activities, carrying hazardous items, or towing.
- Exceeding permitted geographical limits without approval.
4. Fuel, Kilometers & Maintenance
- Vehicles are provided with fuel; renters must return them with the same level.
- Each booking includes a fixed kilometer limit. Extra kilometers will be charged at the agreed rate.
- Renters must immediately report any mechanical issues, warning lights, or breakdowns.
5. Insurance, Damage & Liability
- All vehicles are insured with standard motor insurance.
- In case of an accident :
- Renter is liable for :
- The renter must immediately inform MM MILES and local authorities.
- An FIR may be required where applicable.
- Insurance claims are subject to terms of the insurer.
- Damages due to negligent or unauthorized use.
- Insurance deductibles not covered by policy.
- Tyre damage, interior damage, or loss of accessories.
- Traffic fines, challans, and penalties incurred during rental.
6. Theft, Loss & Accidents
- In case of theft or total loss of vehicle, renter must file an FIR and cooperate with insurance claim.
- Until insurance settlement, renter remains liable for the vehicle.
- Any delay or non-cooperation may result in forfeiture of the security deposit and additional recovery charges.
7. Late Return & Cancellation
- Late returns will attract :
- Cancellation Policy :
- Any delay or non-cooperation may result in forfeiture of the security deposit and additional recovery charges.
- Hourly charges for delays up to 4 hours.
- Full-day charges if beyond 4 hours.
- More than 24 hrs before trip: 90% refund.
- Within 24 hrs: 50% refund.
- No-show: No refund.
8. Cleanliness & Conduct
- Smoking, alcohol, or drug consumption inside the vehicle is strictly prohibited.
- Extra cleaning charges apply for stains, spills, or foul odor.
- Renters are expected to treat the vehicle with care and return it in good condition.
9. Privacy, Tracking & Data
- Vehicles may be GPS-enabled for safety and misuse prevention.
- By renting with MM MILES, you consent to data collection related to driving behavior, trip records, and location tracking./
10. Indemnity & Governing Law
- The renter agrees to indemnify and hold MM MILES harmless from all claims, damages, losses, or legal costs arising from misuse of the vehicle.
- This agreement is governed by the laws of Tamil Nadu, India.
- All disputes shall be subject to the exclusive jurisdiction of courts in Chennai.
Drive safe. Drive responsibly. Drive with MM MILES.