Refund and Cancellation Policy

Your satisfaction is our priority

1. General Policy

All rental payments are billed upfront at the time of booking.
Payments are non-refundable once processed, except as specified below.
Cancelling a booking will stop any future charges, but no refunds will be issued for unused rental periods.

2. Cancellations by the Customer

More than 24 hours before scheduled pickup: Customers may cancel and receive a full refund of the rental fee.
Within 24 hours of scheduled pickup: The booking is non-refundable. The customer may reschedule (subject to vehicle availability) but no refund will be issued.
No-show (failure to pick up vehicle): No refund will be provided.

3. Cancellations by MM Miles

If MM Miles is unable to provide the reserved vehicle due to mechanical issues, unavailability, or other reasons, we will :

- Provide a vehicle of similar or higher category at no additional cost, OR

- Issue a full refund of the rental fee if no suitable replacement is available.

4. Early Returns

Returning vehicles before the agreed date/time will entitle the renter to a partial refund for unused time.

5. Modifications

Booking modifications (dates, times, or vehicle type) are subject to availability and may result in adjusted fees.
Refunds will not apply for downgrades or shortened rental periods.

6. Exceptions

Refunds may not be considered on a case-by-case in the event of :

- Verified duplicate charges

- Extenuating circumstances, at MM Miles’ sole discretion

7. Refund Processing

Approved refunds will be processed back to the original payment method within 2–3 business days.